Privacy and confidentiality policy

Last updated:

September 1, 2023 – version 1.0

The purpose of this policy is to ensure the protection of personal information and to regulate how we collect, use, share, store, dispose of, or otherwise manage it. Furthermore, it aims to inform all individuals concerned about how we process their personal data. It also includes our cookie policy and the consent settings for these cookies.

1. Collection of personal information

When you visit our website, personal data about you, such as your name, address, email, phone number, etc., may be collected. This information is only collected if you voluntarily provide it, for example, by filling out a contact form, requesting a quote, requesting a callback, etc. Our commitment is to collect only the essential and relevant information necessary to respond to your service request.

2. Protection of personal data

We implement appropriate security measures to prevent unauthorized access, use, or disclosure of your personal data. Furthermore, access to your information is limited to only those employees or service providers who need this data to provide you with services.

3. Sharing of personal data

We do not exchange, sell, rent, or otherwise transfer your personal data to third parties for marketing purposes unless you expressly consent. However, we may share your information with external service providers who assist us in running our business. We take steps to ensure that these third parties adhere to strict security and confidentiality standards.

4. Storage and destruction of personal data

We retain your personal data for as long as necessary to fulfill the purposes for which it was collected, unless otherwise required by law. Measures are in place to ensure that your information is processed securely and in accordance with this policy. Once personal data is no longer needed, we ensure its deletion or anonymization. We carry out the secure destruction of information, thus guaranteeing the preservation of its confidentiality.

5. Use of cookies

To enhance your browsing experience, our website uses cookies. These are small text files that are stored on your device when you browse our site. They allow us to collect information such as the pages visited, the duration of your visit, and your language preferences. This data helps us analyze trends, optimize our site, and provide you with personalized content.

You can choose to accept or decline cookies using our consent banner. You can also enable and disable the use of cookies by changing your preferences in your browser settings. However, please note that disabling cookies may limit certain features of our website.

5.1 Definition of the different cookies used

5.1.1 Functional cookies

These cookies are necessary for the website to function properly. They are usually set in response to actions you have taken on the website, such as saving your privacy preferences or filling out forms. These cookies do not store any personally identifiable information.

5.1.2 Statistical Witnesses

These cookies collect information about how you use the website, the pages you visit, and the links you click. This data allows us to measure and improve website performance. The data is anonymized and cannot be used to identify you.

5.1.3 Marketing Cookies

These cookies may be placed on the website by our advertising partners or through the integration of social media sharing features. They may be used by these companies to build a profile of your interests in order to show you personalized ads on other websites.

We encourage you to regularly review the privacy policies of these social networks, as they may change, to understand how your data is used through these cookies. It is important to note that most of these social networks are based outside of Canada.

5.1.4 Safety Indicators

To prevent fraud and protect our systems, website forms may be protected by Google reCAPTCHA technology. This tool, which uses cookies, collects data about how a user interacts with the website. Examples of the data collected include how the user navigates the site with their mouse, how they click between content, the time it takes to complete tasks, and the device they use. Analyzing this data allows the tool to determine the likelihood that the user is a bot. This data may be shared with other Google products and services.

5.2 Enabling/disabling and deleting cookies

You can manage your cookies through your browsers on your various devices. Most browsers accept cookies by default. However, you can configure them to systematically reject all cookies or to specify the source of those you wish to accept. You can also ask your browser to automatically delete your cookies when you close it or delete them manually on a regular basis. Note that the configuration of each browser is different; please consult its help menu.

5.3 Consent to the use of cookies

When you first visit this website, a consent banner will appear explaining how we use cookies. By clicking “Accept,” you consent to the use of all these cookies and to the current cookie policy. In this banner, you can also “Reject” all cookies that are not essential for the operation of this website or “Manage your preferences” by accepting certain categories of cookies. You can change your consent at any time.

5.4 Third Parties

We have agreements in place with other companies that place cookies regarding the use of cookies. However, we cannot guarantee that these third parties handle your personal data reliably or securely. Some of these parties, such as Google and social media platforms, should be considered independent data processing entities. We strongly advise you to review the privacy policies of these companies.

6. Responsibility

Overall, we take responsibility for protecting the personal data we hold. Our employees who have access to personal information or who are involved in any way in its management take all necessary measures to ensure its protection and comply with this policy.

7. Rights of access, rectification and withdrawal of consent

You have the right to submit a request for access to the data we process about you. You have the right to object to the processing of your data. You can request an overview of your processed data, presented in a commonly used format. You have the right to request the correction or deletion of your data if it is inaccurate or outdated. Where relevant, updated information will be shared with third parties who have access to this information. You have the right to withdraw your consent at any time, subject to contractual or legal constraints, and subject to reasonable notice. The implications of such a withdrawal will be explained to you. You have the right to object to our organization if we do not comply with the Personal Information Protection and Electronic Documents Act (PIPEDA), and if the problem persists, you can contact the Office of the Privacy Commissioner of Canada. If an individual wishes to exercise their rights of access, rectification, or withdrawal of consent, they must submit a written request to this effect to the data protection officer. The appropriate contact details are specified in the “Data Protection Officer” section below.

8. Process for handling complaints relating to the protection of personal data

If anyone wishes to file a complaint regarding the application of this policy or, more generally, concerning the security of their personal information, they must submit their request in writing to the Data Protection Officer, whose contact details are provided in the “Data Protection Officer” section. The complaint will be processed within a reasonable timeframe. A separate file will be created for each complaint received. Each file will include the complaint, an analysis and supporting documentation, as well as the response sent to the complainant. We are committed to treating all complaints confidentially.

9. Data Protection Officer

For any questions, concerns or requests regarding this policy, please contact the data protection officer:

10. Approval

This policy is approved by the privacy officer whose professional contact details are displayed above.

11. Publication and amendments

We reserve the right to revise this privacy policy at any time. Changes will be posted on our website and will take effect immediately. We encourage you to review this policy regularly to stay informed of any updates.